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FAQs

Wellness massage

What should I expect my first visit?

Please arrive 5–10 minutes early to complete your intake form. Your first visit will begin with a verbal intake discussing what you've included on your intake form, what you’re looking for from your session, and any areas you’d like to focus on.


It's important that your massage feels comfortable and personalized, so we’ll also discuss pressure and any preferences you may have. Everything from the music and lighting, to the temperature of the room, and heat on the table can be adjusted to help create an experience that’s right for you.

Do you bill insurance?

No, I do not bill insurance. Payment is due at the time of service. 

What type of massage should I choose?

If you’re not sure what to book, Customized Massage is a great place to start. You don’t need to know which techniques you need before your appointment. We’ll talk about what you’re looking for when you arrive, and I’ll customize your session from there.


I also offer specialized techniques including Graston Technique®, cupping, and intraoral massage. You can learn more about each service on my Services page or contact me if you have questions about which option may be right for you.

What session length should I choose?

It depends on how much time you’d like to spend on the table, how many areas you’d like to focus on, and whether you prefer a more focused or comprehensive experience.

A shorter session can work well when you’d like to concentrate on one or two areas. Longer sessions allow more time for focused work while still leaving room for a more complete full-body massage.

If you’re unsure, I’m happy to help you decide what length may be a good fit.

How often should I get a massage?

There isn’t one schedule that works for everyone. How often you choose to receive massage depends on your preferences, goals, schedule, and how you respond to massage. Some clients enjoy an occasional massage when they feel they need one, while others prefer regular sessions as part of their ongoing wellness routine. Some people choose more frequent massage during periods of increased physical activity or when they are experiencing increased muscular tension or discomfort, while others prefer occasional maintenance or relaxation-focused sessions. If you’re interested in establishing a regular massage schedule, I’m happy to help you find a frequency that fits your preferences, goals, and schedule. 

Does massage hurt?

Massage doesn’t have to be painful to be effective. Some areas that are already tender or sensitive may respond well to focused pressure that feels intense or temporarily uncomfortable, but it should never feel outright painful. Some people enjoy firm pressure and focused work, while others respond better to lighter pressure. Everyone is different, and the pressure that feels best can vary from one session to another. I will check in with you throughout your massage, and I encourage you to communicate with me about pressure and comfort. If something feels too intense, too light, or simply isn’t working for you, we’ll adjust it. Your massage is your time, and my goal is to provide focused, effective work while keeping you comfortable and within a level of pressure that feels appropriate for you.

What if I have an injury or medical condition?

 Massage may be appropriate as part of a broader approach to managing muscular tension, discomfort, and other concerns, but it does not replace medical evaluation or treatment when those are indicated. Please let me know about relevant health conditions, recent procedures, medications, or other factors that may affect your massage. If your circumstances require care outside the scope of massage therapy, I may recommend that you consult an appropriate health-care professional before receiving massage. 

Do you offer deep tissue or therapeutic massage?

 Yes. My customized massage sessions can include therapeutic massage, with deeper pressure, and targeted soft-tissue techniques depending on your goals and preferences. Techniques may include Swedish massage, compression, friction, trigger-point work, and other hands-on approaches. Pressure and techniques are adjusted throughout your session based on your feedback and individual needs. 

Do you work with athletes or people who are physically active?

 Yes. As an avid rock climber and mountaineer, I have firsthand experience with the physical demands of strenuous activity. Massage can be incorporated into a broader approach to recovery and may be useful for people who experience muscular tension, soreness, or discomfort associated with exercise, work, or other physically demanding activities. Sessions are customized to your current needs and goals. 

Can massage help with pain and muscular tension?

 Many people seek massage when they’re experiencing muscular tension, soreness, or discomfort. Massage may help some people manage these symptoms and can be customized to focus on areas that feel tense, overworked, or uncomfortable. If pain is new, severe, unexplained, or associated with other concerning symptoms, appropriate medical evaluation may be recommended before massage. 

How do I cancel or reschedule my appointment?

Square will send automatic text confirmations with a link to cancel or reschedule your appointment.

You can also call or text me directly. If the time you’re looking for isn’t currently available, feel free to add yourself to the waitlist on the booking site. 

I ask that you provide at least 48 hours notice when canceling or rescheduling. Late cancellations and missed appointments may be subject to a cancellation fee. To cancel with less than 48 hours notice, you will need to contact me directly at (509)845-6722. 

Can't find a time that works?

 If you can’t find your ideal appointment time, book the soonest available appointment that works for your schedule, then join the waitlist and select the days and times you’d prefer. If a matching opening becomes available, you’ll be notified automatically. This way, you’ll have an appointment reserved even if a waitlist opening doesn’t become available. 

Copyright © 2017 Massage Tri-Cities - All Rights Reserved.

Nancy Doss LMT, GTS. MA 00024917

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